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Frequently Asked Questions

Frequently Asked Questions

One of our goals is to communicate well with our customers, so encouraging your questions and providing satisfactory answers is one way we engage with you. We provide the following information to help answer some of the most commonly asked questions that we get from our customers.

What countries do you ship to?

Currently we ship to Trinidad and Tobago ONLY.

What is your Sales Returns Policy?

Please refer to our Returns Policy page here for full details.

How long will it take to get my order?
Delivery times vary but we anticipate delivery of your order within 5 working days.
What payment methods do you accept?
We accept payment by credit and debit cards. Please note not all debit cards can be used for e-commerce transactions. For example, debit cards for Republic Bank in Trinidad and Tobago beginning with “4230 5200” cannot be used for e-commerce transactions. If your debit card does not work please contact your bank or use another debit or credit card.
How can I return a product that I purchased online?

Please refer to our Returns Policy page.

How long does it take for a refund to be issued?

Once the returned product is received and inspected, we will notify you via email that we have received your product. We will then notify you via email of the approval or rejection of your refund.

If approved, the refund will be processed and a credit applied to the credit card used for the original purchase. Processing times vary for various banks so we cannot provide a specific number of days for the refund to be completed.

How can I track my delivery?

You can log into your account to track your order or you can track your order here.

Do you offer guarantees and/or warranties?

The warranties will vary.

  • Six months on small appliances, generators and any motorized item, for manufacturer’s defects only.
  • 14 days on electronic phone accessories, 7 days on the others.
  • 7 days on the household wares and other non-electronic items. 

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  • C&I Caribbean

    • • About us

    • • Our Story

  • Shop

    • • On Sale

    • • Top Sellers

    • • Shop All Products

  • policies

    • • Privacy Policy

    • • Cookies policy

    • • Returns policy

  • we are here to help

    • • FAQs

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    • • Track Your Order

chat with us

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+1 (868) 309-0296
support@cicaribbean.com

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